Returns and Cancellations

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Made-to-Order Personalised Items

Almost everything we produce is personalised or custom printed specifically for you — whether that's your logo, a name, a design, or a chosen combination of garment, colour and size. Because each item is made to order rather than picked from ready-made stock, it can't simply be resold to someone else if you change your mind once it's been produced.

Your Right to Cancel

Under the UK Consumer Contracts Regulations, personalised or bespoke goods are generally exempt from the standard 14-day cancellation right once production has started. This means that while you're welcome to cancel or amend an order before we begin printing or embroidery, we're not usually able to offer a cancellation or refund once work on your personalised items is underway, except where the item is faulty or not as described.

Faulty or Misprinted Items

We check every order carefully before it leaves us, but if something does go wrong — a misprint, a faulty garment, or an order that doesn't match what was agreed — please get in touch as soon as possible after receiving your order. Let us know:

• Your order details or reference
• What the issue is, with a photo if possible
• Whether you'd prefer a reprint or a refund

We'll review the issue and, where a fault is confirmed, arrange a reprint of the affected items or a refund, whichever is most appropriate.

Get in Touch

If you have any questions about an order, or need to report a problem, please contact us and our team will be happy to help sort it out.